NetStar-1

Seaport-e, Zones 2-4

Contract Number: N00178-07-D-5190

Zones: National Capital (Zone 2), Mid Atlantic (Zone 3), Gulf Coast (Zone 4)

National Capital (Zone 2)

NetStar-1
7926 Jones Branch Drive, Suite 900
McLean, Virginia 22102

Mike Zarou
703.336.6026
Mike.zarou@netstar-1.com

• 3.05: System Design Documentation & Technical Data Support
• 3.06: Software Engineering, Development, Programming & Network Support
• 3.07: Reliability, Maintainability & Availability (RM&A) Support
• 3.10: Configuration Management (CM) Support
• 3.11: Quality Assurance (QA) Support
• 3.12: Information System (IS) Development, Information Assurance (IA) & Information Technology (IT)
• 3.16: Acquisition Logistics Support
• 3.20 Program Support

Mid Atlantic (Zone 3)

K-LO, Inc
9695 Bridlewood Rd
Pensacola, Fl 32526-4119
http://www.klosystems.com

Steve Gibson
(850) 291-8714
Steve.Gibson@klosystems.com

• 3.05: System Design Documentation & Technical Data Support
• 3.10: Configuration Management (CM) Support
• 3.11: Quality Assurance (QA) Support
• 3.12: Information System (IS) Development, Information Assurance (IA) & Information Technology (IT)
• 3.16: Acquisition Logistics Support
• 3.20 Program Support
• 3.21 Administrative Support

Gulf Coast (Zone 4)

Global Business Solutions, Inc.
2400 West Michigan Ave., Suite #4
Pensacola, FL 32526-2218
http://www.gb-solutions.com

Randy Ramos
850-944-7579 x-15
rramos@gb-solutions.com
 

• 3.05: System Design Documentation & Technical Data Support
• 3.10: Configuration Management (CM) Support
• 3.11: Quality Assurance (QA) Support
• 3.18: Training Support

Harrington Group, Inc. (HGI)
11501 Lake Underhill Road
Orlando, FL 32825
http://www.harrington-group.com/

Chris Addison
407-382-7005, x2230
caddison@harrington-group.com
 

• 3.06: Software Engineering, Development, Programming & Network Support

K-LO, Inc
9695 Bridlewood Rd
Pensacola, Fl 32526-4119
http://www.klosystems.com

Steve Gibson
(850) 291-8714
Steve.Gibson@klosystems.com
 

• 3.11: Quality Assurance (QA) Support
• 3.16: Acquisition Logistics Support
• 3.20 Program Support
• 3.21 Administrative Support

NetStar-1 Quality Assurance Plan Overview

The goal of NetStar-1 Quality Assurance Plan (QAP) is to improve quality by appropriately monitoring both the service and the process that is used to deliver it, to ensure full compliance with the established standard and procedures for the QA process and to ensure that any inadequacies in the service, process, or the standards are fixed in a timely manner.  Our QAP defines the QA policies and procedures based on standard QA practices that are planned, and to be followed and adopted by NetStar-1. Our QAP also addresses overall effectiveness and efficiency of the lifecycle support capability, user satisfaction and compliance to performance levels, metrics identification and reporting, trending data collection and reporting, and opportunities/actions for process and performance improvement. NetStar-1 ensures that satisfaction of our clients  user requirements is monitored measured and reported as documented in the QAP. 

NetStar-1 is committed to quality and excellence in all endeavors. We have set our goals to achieve total customer satisfaction by delivering quality and competitive products and services on time.  We believe that quality is the responsibility of each employee, and that through continuous training and process improvement, quality and excellence shall result.

The scope of our QAP encompasses the full scope of the quality assurance support provided to our clients.  The processes encompass a quality management system that is aimed at identifying and meeting customer requirements and expectations. The processes are aligned with the established processes and leverage NetStar-1’s existing ISO 9001:2000 certified procedures and Standard Operating Procedures (SOPs) as appropriate. Our processes and associated controls will realize delivery of the products and services identified in the contract and Statement of Work (SOW).  This QAP is a living document.